It answers the lead while your client is still on the roof.
A missed message is a lost job. Cuna replies straight away, books the visit and hands over to a person the moment it should.
Storm damage at 10:44. A crew booked for 13:00, three minutes later. That is a thread from the product's own inbox, and nobody at the roofing company touched it. It asked how many tiles before talking money, quoted € 68 per m² straight from the price list, offered a slot that was actually free, and marked every one of its messages as automated.
The visit it books is a real one. The receptionist offers slots from the same availability the booking pages use, travel time included, and the appointment lands in the crew's agenda with a reminder already queued.
Fast, but never off the leash. An AI that answers strangers on a client's behalf has to be safe by construction.
Prices from the list, or no price
It can only quote what exists on the client's price list. No list entry, no number.
It says when it doesn't know
Questions outside the client's FAQ get an honest answer and a hand-off, not a guess.
Rules decide when a person steps in
After hours, big jobs, certain keywords: you choose what routes straight to the team.
Labelled, always
Every automated message says it is one. A customer never has to wonder who they're talking to.
Metered per workspace
Each AI answer is counted, so the cost per client is visible and never a surprise.
Kept in the audit trail
The full transcript, including what the AI said, stays with the customer's record.
Can it invent a price or a promise?
No. The receptionist only quotes from the client's own price list and answers from their FAQ. If it doesn't know, it says so and hands off to a human rather than guessing.
What channels does it cover?
WhatsApp and web chat, with email in the same unified inbox. Every conversation lives in one thread per customer, so a human can pick up mid-sentence.
How does the hand-off work?
Any team member can take over a thread in one tap, and you can set rules (after hours, high-value jobs, specific keywords) that route straight to a person. The AI's part is always labelled.
Is every AI message tracked?
Yes. Each AI answer is labelled as automated, counted and metered, and kept in an audit trail. You can always see exactly what was said.
Which languages does it speak?
It answers in the language the customer writes in. The product itself ships in Dutch and English.
Message it like a real lead.
Book a demo and we'll point the receptionist at a sample price list. You write in as a customer and watch the reply land.